Developer

REST API

REST API Integration

Connect your backend service to Trulience avatars by implementing a REST Endpoint that handles three types of events:

• Joining end-users to conversations
• Sending messages
• Disconnecting end-users from conversations

How It Works

When you configure a Trulience avatar with your REST Endpoint URL and API key, our system will send HTTP POST requests to your endpoint for each end-user interaction:

1. User Joins → We send a LOGIN event to your endpoint
2. User Sends Message → We send a CHAT event and expect a response for the avatar to speak. You may return an empty string if you have finished processing the request but do not want the avatar to say anything yet.
3. User Disconnects → We send a LOGOUT event to your endpoint

Additionally, your REST endpoint can proactively send messages by making requests to our callback URL.

Authentication & Configuration

Set up your integration by providing two details in your Trulience dashboard:

• REST Endpoint URL - This is where events will be sent (e.g. https://your-api.com/trulience)
• REST Agent API Key - This will be included in the Authorization: Bearer header when calling your endpoint

All communication uses JSON format over HTTPS.

Event Types

User Joins (LOGIN Event)

When a user starts a conversation with your avatar, this event is sent to your endpoint to establish the session:

Request to your endpoint:

POST https://your-api.com/trulience
Authorization: Bearer your-api-key-here

{
    "action": "LOGIN",
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "userId": "784567545747587",
    "locale": "en-US",
    "lastSeen": "2024-03-15 14:30:25",
    "authToken": "4d665469-2f5c-4b12-ad5f-8e919da592cb",
    "callbackUrl": "https://trulience.com/tglisten"
}

Your endpoint response:

{
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "status": "OK",
    "statusMessage": "Session Created"
}

• Store the sessionId as you will need it for all subsequent requests
• The authToken is used when you want to send messages back to our gateway
• The callbackUrl is where you send messages back to

User Sends Message (CHAT Event)

When a user speaks to your avatar, we send their message and wait for your response.

Request to your endpoint:

POST https://your-api.com/trulience
Authorization: Bearer your-api-key-here

{
    "action": "CHAT",
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "message": "What's the weather like today?"
}

Your endpoint response:

{
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "reply": "It's currently 72°F and sunny in your area!",
    "status": "OK",
    "statusMessage": "Reply Sent"
}

• Your reply is what the avatar will speak aloud to the user
• You can use plain text or SSML for enhanced speech control
• The response should be fast to maintain conversation flow

User Disconnects (LOGOUT Event)

When a user ends the conversation or gets disconnected, we notify your endpoint to clean up the session.

Request to your endpoint:

POST https://your-api.com/trulience
Authorization: Bearer your-api-key-here

{
    "action": "LOGOUT",
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c"
}

Your endpoint response:

{
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "status": "OK",
    "statusMessage": "Session Ended"
}

Sending Messages

Your endpoint can initiate messages to users proactively by posting to our callback URL and including the session’s auth token.

Request to Trulience Gateway:

POST https://trulience.com/tglisten
Authorization: Bearer 4d665469-2f5c-4b12-ad5f-8e919da592cb

{
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "message": "I have an update for you!"
}

Response from Trulience Gateway:

{
    "sessionId": "53dccc58-417e-4ae7-9c7f-5d22c1b77a3c",
    "status": "OK",
    "statusMessage": "Message Delivered"
}

• Send notifications or alerts
• Provide updates on long-running processes
• Initiate new conversation topics

Simple Implementation Example

Here’s a basic Node.js/Express endpoint that handles all three event types:

const express = require('express');
const app = express();
app.use(express.json());

// Store active sessions
const sessions = new Map();

app.post('/trulience', (req, res) => {
    const { action, sessionId, userId, message, authToken, callbackUrl } = req.body;
    
    switch (action) {
        case 'LOGIN':
            // Store session info
            sessions.set(sessionId, { 
                userId, 
                authToken, 
                callbackUrl,
                joinedAt: new Date()
            });
            
            res.json({
                sessionId,
                status: 'OK',
                statusMessage: 'Welcome! How can I help you today?'
            });
            break;
            
        case 'CHAT':
            // Process user message and generate response
            const reply = generateResponse(message, sessionId);
            
            res.json({
                sessionId,
                reply,
                status: 'OK',
                statusMessage: 'Reply Sent'
            });
            break;
            
        case 'LOGOUT':
            // Clean up session
            sessions.delete(sessionId);
            
            res.json({
                sessionId,
                status: 'OK',
                statusMessage: 'Goodbye!'
            });
            break;
    }
});

function generateResponse(userMessage, sessionId) {
    // Your business logic here
    // This could integrate with AI services, databases, etc.
    return `I received your message: "${userMessage}". How else can I help?`;
}

Parameter Reference

LOGIN Event Parameters

Parameters contained in the LOGIN request:

CHAT Event Parameters

Parameters contained in the CHAT request:

CHAT Response Parameters

Parameters contained in the CHAT json response:

LOGOUT Event Parameters

Parameters contained in the LOGOUT json request:

Best Practices

• Store session data: Keep track of sessionId, authToken and callbackUrl for each active session
• Respond quickly: Users expect natural conversational flow, so aim for sub-second response times
• Handle cleanup: Use LOGOUT events to free up resources and clear session data
• Use meaningful responses: Your statusMessage fields help with debugging integration issues
• Test thoroughly: Verify your endpoint handles all three event types correctly

Testing Your Integration

1. Set up your endpoint to handle POST requests with the three action types
2. Configure your avatar in the Trulience dashboard with your endpoint URL and API key
3. Start a conversation with your avatar to trigger LOGIN and CHAT events
4. End the conversation to trigger the LOGOUT event
5. Monitor your logs to ensure all events are being received and handled correctly